WE PROVIDE FREE SHIPPING ON ALL LOCAL ORDERS, AND FREE SHIPPING ON INTERNATIONAL ORDERS OVER SGD 499

Privacy Policy

YOUR PERSONAL INFORMATION

As and when you make a purchase or register with us on our site, personal information is collected and stored by us. We will also automatically receive and record other non personal information such as IP address, the rich rock cookie information and websites visited (“Non-Personal Information”). 

Personal information is used for completing your Orders, which may include deliveries, warranties, returns/ exchanges, responding to your comments or inquiries, and for billing purposes. It is also used for preventing and detecting fraud or abuse, and improving overall customer experiences.

When you provide us with your personal information for an order, it is implied that we have your consent in us using your personal information for that specific purpose. Only if you have expressed your interest and consent, will we then send you news letters or email updates on our store and its products.

TO WITHDRAW, DELETE OR EDIT YOUR PERSONAL INFORMATION THAT IS STORED WITH US

If you decide to withdraw any of your personal information after a purchase, kindly Contact us inform us of your intention and we will have your information erased from our system. If you decide to delete or edit your registration with us, kindly Contact us and inform us of what needs to be edited or deleted.

DISCLOSURE OF PERSONAL INFORMATION

We reserve the right to disclose your personal information if it is required by law, or for use in any investigative purposes if you had violated our Terms of Service.

DIRECT PAYMENT GATEWAY

If you choose a direct payment gateway to complete your purchase, then we stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only for as long as it is necessary to complete your purchase transaction. Once it is completed, your purchase transaction information will be deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For further information, you may also want to read our Terms of Service or Privacy Statement.

THIRD-PARTY SERVICES

The third-party providers that we work with collect, use and disclose your information to the extent necessary to allow them to perform the services they provide, some of these third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions, with these providers, we would recommend that you read their privacy policies to understand the way your personal information will be handled by them.

If you opt to proceed with a transaction that involves the service of a third-party service provider that is in or have facilities located in a different jurisdiction than yours or ours, then your information may become subject to the laws of that jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are in Japan and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or is redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECURITY

To protect and maintain your personal information, we take great precaution in ensuring that we follow industry best practices and our company’s policies in guarding against any lost, misuses, access by others, disclosures, or unwanted alterations.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

In the event if our store is being acquired or if we decide to merge with another corporation, your information may be transferred or shared with the new owner/s. You will be notified here on this site if the above takes place.

QUESTIONS AND CONTACT INFORMATION

If you have any questions regarding our Privacy Policy, kindly Contact us here or you may write to us at the following address:

The Rich Rock Pte Ltd
1 Coleman Street #10-06
Singapore 179803